Sales conditions
General contracting conditions applicable to orders placed at www.ootoyasushi.com.
General contracting conditions
These General Contracting Conditions govern the commercial relationship arising between Ootoya Sushi S.L and the user or customer through the contracting carried out by means of the forms that Ootoya Sushi S.L makes available on its website WWW.OOTOYASUSHI.COM. Contracting through the website of Ootoya Sushi S.L, hereinafter WWW.OOTOYASUSHI.COM, implies the express acceptance by the customer or website user of these conditions, as well as the conditions of use established for browsing the website owned by Ootoya Sushi S.L.
These conditions apply without prejudice to any applicable legal rules in each case. They are subject, among others, to Spanish legislation on general contracting conditions, consumer protection, distance and electronic contracting, data protection, retail trade, and information society services and electronic commerce, as well as any other rules that replace them or apply in Spain.
WWW.OOTOYASUSHI.COM reserves the right to make whatever modifications it deems appropriate, without prior notice, to these General Conditions. Such changes may be made through its website by any legally admissible means and will be binding while they remain published online and until they are validly replaced by later versions. WWW.OOTOYASUSHI.COM also reserves the right, in certain cases, to apply specific contracting conditions that take precedence over these General Conditions when it considers it appropriate, announcing them in due time and form.
Online contracting services
Certain contents on the website of Ootoya Sushi S.L include the possibility of online contracting. Their use requires reading and compulsory acceptance of the general contracting conditions established for that purpose by Ootoya Sushi S.L.
User status and liability regime
Browsing, accessing, and using the website of Ootoya Sushi S.L grants user status, which implies acceptance of all conditions of use established here, without prejudice to applicable mandatory legal regulations. The website provides a wide range of information, services, and data. The user assumes responsibility for proper use of the website. This responsibility extends to the truthfulness and legality of the information provided in forms and to avoiding any use of the information, services, and data offered by Ootoya Sushi S.L contrary to law, morality, public order, or third-party rights.
Product offer and price references
In compliance with current regulations, and especially Law 34/2002 on information society services and electronic commerce, WWW.OOTOYASUSHI.COM provides information in its online shop about all products offered for sale, their characteristics, and their prices. However, WWW.OOTOYASUSHI.COM reserves the right to remove, restock, or change the products offered to customers through simple changes to website content.
The products offered at any given time on WWW.OOTOYASUSHI.COM are governed by the General Conditions in force in each case. The company may also stop offering access to those products at any time and without prior notice.
WWW.OOTOYASUSHI.COM strives, within its means, to provide truthful information free of typographical errors. If such an error occurs, outside the will of WWW.OOTOYASUSHI.COM, it will be corrected immediately. If a typographical error appears in any displayed price and a customer has made a purchase decision based on that error, WWW.OOTOYASUSHI.COM will inform the customer, who will have the right to cancel the purchase at no cost.
Price indication
Each product offered will show its price and whether VAT or any other applicable tax is included. The prices shown on screen are the ones in force at any given time unless there is a typographical error.
If the price differs for the reason stated above, WWW.OOTOYASUSHI.COM will inform the customer by email before proceeding with product acceptance. All product orders are subject to acceptance by WWW.OOTOYASUSHI.COM.
WWW.OOTOYASUSHI.COM will not send any product until payment has been verified.
Shipping costs
Shipping cost is not included in the product price. It is determined according to the delivery area of the order.
Availability
The availability of products offered by WWW.OOTOYASUSHI.COM through its website may vary according to customer demand. Although WWW.OOTOYASUSHI.COM updates stock periodically, the product requested by the customer may be out of stock at that moment. In such a case, WWW.OOTOYASUSHI.COM will send an email informing the customer that the order cannot be fulfilled.
WWW.OOTOYASUSHI.COM will not send any product until payment has been verified. In the event of total or partial non-payment by the customer on the agreed due date for one or more product shipments, WWW.OOTOYASUSHI.COM may suspend or cancel any shipment or pending contract without incurring liability for damages or losses.
This right of WWW.OOTOYASUSHI.COM does not release the customer from contractual obligations regarding amounts due and product reception. If the customer delays receipt or collection of the goods, WWW.OOTOYASUSHI.COM may store them, at the customer’s cost and risk, on its premises, and the customer will be obliged to pay the resulting expenses.
Order delivery
WWW.OOTOYASUSHI.COM will always try to comply with the expected delivery deadlines. Transport cost will be included in the customer’s invoice. The carrier will be the one agreed by WWW.OOTOYASUSHI.COM.
If the customer notices any anomaly in the order, it must be recorded on the delivery note at the time of delivery, indicating that the order is incomplete, incorrect, or any other relevant issue, and the customer must contact WWW.OOTOYASUSHI.COM to report the situation. If no issue is noticed upon receipt but the order is later found incomplete due to transport, it must be reported within 24 hours. Otherwise, the order will be deemed accepted.
- WWW.OOTOYASUSHI.COM is not responsible for delays caused by an incorrect or incomplete address, absence of the recipient or responsible person, failure to provide a contact phone number, or any cause beyond the courier’s control that prevents access to the delivery area and address.
- It is also not responsible for address changes arranged directly with the carrier without being communicated to or authorized by WWW.OOTOYASUSHI.COM.
- Customers may choose to collect the order themselves by specifying Ootoya takeaway, store pickup, in the fourth shipping step before completing the order.
- Once WWW.OOTOYASUSHI.COM confirms that the order is ready for dispatch, the customer may arrange collection.
Published reference times indicate around 30 minutes for pickup and 45 minutes for home delivery. Tracking can be done through WWW.OOTOYASUSHI.COM.
Payment methods and returns
Accepted payments: card via a POS terminal or cash on delivery. Prior notice is required for cash-on-delivery payments with card.
Prices include VAT unless otherwise stated, and shipping costs are calculated separately.
For returns due to a defective product, the issue must be documented and processed through the official contact channels.
Ootoya Sushi S.L will not dispatch any order until payment has been properly validated when the chosen payment method so requires.
Invoicing and issuance of receipts
This website acts solely as an online platform for managing and receiving restaurant orders. It does not issue invoices, receipts, or any type of tax document for transactions carried out through the platform.
All invoicing, as well as the accounting and tax obligations derived from orders, are the exclusive responsibility of the physical restaurant providing the service. If an invoice or any fiscal documentation is needed, the customer must request it directly from the corresponding restaurant.
Likewise, this website does not provide after-sales service. Any incident, query, claim, or request related to the order, including changes, cancellations, returns, or quality of service or products, must be managed directly with the restaurant through the contact channels provided by it, such as the telephone.
Services in external areas and data sharing
For orders to be delivered outside the direct service area of SABADELL, Ootoya Sushi S.L may collaborate with local affiliate restaurants under the same Ootoya brand to ensure service provision.
The user expressly accepts that, should their order correspond to an externalised zone, the personal data necessary for the management, preparation, and delivery of the order (including, but not limited to, name, delivery address, contact telephone number, and order content) shall be communicated to the local affiliate restaurant that will provide the service in that area. This data sharing is carried out under the legitimate interest of contract performance pursuant to Article 6.1(b) of the General Data Protection Regulation (GDPR), and is limited strictly to the data required for the proper execution of the order.
The local affiliate restaurant shall act as an independent controller of such data, and Ootoya Sushi S.L shall be exonerated from liability for the use made thereof by said restaurant, without prejudice to the transparency and diligence obligations required by applicable law.
Applicable law and jurisdiction
The relationship between the user and WWW.OOTOYASUSHI.COM shall be governed by the regulations in force and applicable in SABADELL (BARCELONA), and the courts of that territory shall have jurisdiction to decide any dispute that may arise between the user and Ootoya Sushi S.L.